Cookie Policy
Last updated: November 14, 2024
This Cookie Policy explains how Joluwya ("we", "us", or "our") uses cookies and similar tracking technologies when you visit or interact with our website at joluwya.com (the "Site"). It describes what these technologies are, why we use them, and your rights to control their use.
By continuing to use our Site, you consent to the use of cookies as described in this policy. If you do not agree, you may adjust your browser settings or refrain from using the Site.
1. What Are Cookies
Cookies are small text files that are placed on your device - computer, smartphone, or tablet - when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners about how their site is being used.
Cookies are not programs and cannot carry viruses or install malware on your device. They contain only data and are specific to the website that set them.
In addition to cookies, we may use similar technologies such as:
- Web beacons - small transparent images embedded in pages or emails that track whether content has been opened or viewed
- Pixel tags - similar to web beacons, used to understand user behaviour and measure the effectiveness of communications
- Local storage - a browser-based mechanism that stores data locally on your device beyond the session
- Session storage - temporary storage that is cleared when the browser session ends
For the purposes of this policy, all such technologies are referred to collectively as "cookies".
2. Types of Cookies We Use
We use different categories of cookies for different purposes. The table below provides an overview of the types of cookies that may be present on our Site.
2.1 By Duration
| Type | Description |
|---|---|
| Session Cookies | These cookies are temporary and are deleted from your device when you close your browser. They are used to maintain your session while you navigate the Site. |
| Persistent Cookies | These cookies remain on your device for a set period of time or until you delete them manually. They are used to remember your preferences and settings across visits. |
2.2 By Origin
| Type | Description |
|---|---|
| First-party Cookies | Set directly by Joluwya when you visit our Site. We control how these cookies are used. |
| Third-party Cookies | Set by external services or partners that provide functionality embedded in our Site, such as analytics or support tools. These parties have their own privacy and cookie policies. |
2.3 By Purpose
| Category | Purpose | Required |
|---|---|---|
| Strictly Necessary | Essential for the Site to function. They enable core features such as page navigation, secure login, and access to protected areas. The Site cannot function properly without these cookies. | Yes |
| Functional | Allow the Site to remember choices you make, such as your language preference, region, or login status, to provide a more personalised experience. | No |
| Analytics and Performance | Collect information about how visitors use the Site, including which pages are visited most often and whether error messages are received. This data is used to improve Site performance and usability. All information collected is aggregated and anonymous. | No |
| Marketing and Targeting | Used to deliver advertisements relevant to you and your interests, and to limit the number of times you see an advertisement. They also help measure the effectiveness of advertising campaigns. | No |
3. Specific Cookies We Use
The following table lists examples of cookies that may be set when you use our Site. This list is not exhaustive and may be updated as our services evolve.
| Cookie Name | Category | Purpose | Duration |
|---|---|---|---|
| _session_id | Strictly Necessary | Maintains your active session while you use the Site | Session |
| csrf_token | Strictly Necessary | Protects against cross-site request forgery attacks | Session |
| user_prefs | Functional | Stores your display and interface preferences | 12 months |
| lang | Functional | Remembers your selected language setting | 6 months |
| _ga | Analytics | Distinguishes unique users for Google Analytics reporting | 24 months |
| _gid | Analytics | Distinguishes users across sessions for analytics purposes | 24 hours |
| _gat | Analytics | Throttles request rate to limit data collection on high-traffic sites | 1 minute |
| cookie_consent | Strictly Necessary | Records your cookie consent preferences | 12 months |
Third-party services integrated into our platform may set additional cookies not listed above. We recommend reviewing the privacy and cookie policies of those services directly.
4. Why We Use Cookies
We use cookies for a variety of legitimate operational and business purposes, including:
- Ensuring the Site operates correctly and securely
- Authenticating users and maintaining secure login sessions
- Remembering your preferences and settings between visits
- Understanding how users interact with the Site to improve its structure and content
- Measuring the effectiveness of our communications and service features
- Preventing fraudulent activity and protecting the integrity of our platform
- Supporting customer service and technical support functions
5. Third-Party Cookies and Services
Some features of our Site are provided by third-party services. These services may set their own cookies on your device when you interact with their embedded content or tools. We do not control these third-party cookies, and their use is governed by the respective third party's privacy and cookie policies.
Categories of third-party services that may place cookies include:
- Analytics providers - to help us understand Site usage patterns and improve user experience
- Customer support tools - to enable live chat or support ticket functionality
- Payment processors - to facilitate secure payment transactions within the platform
- Security services - to detect and prevent malicious activity or abuse
We encourage you to review the cookie and privacy policies of any third-party services you interact with through our Site.
6. Your Cookie Choices and Controls
You have several options for managing cookies. Please note that restricting certain cookies may affect the functionality and performance of the Site.
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View the cookies stored on your device
- Delete individual cookies or all cookies
- Block cookies from specific websites
- Block all third-party cookies
- Block all cookies entirely
- Receive a notification when a cookie is set
Instructions for managing cookies in common browsers can be found at the following locations:
6.2 Opt-Out from Analytics
If you do not wish to have your Site usage data collected by analytics services, you may opt out by using the tools provided by those services. For example, Google Analytics offers a browser add-on that prevents data from being sent to Google Analytics.
6.3 Do Not Track
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Our Site does not currently respond to DNT signals, as there is no universally accepted standard for how websites should respond to such requests. We will continue to monitor industry developments in this area.
6.4 Mobile Devices
On mobile devices, you may be able to reset your advertising identifier or opt out of interest-based advertising through your device settings. Refer to your device manufacturer's documentation for guidance.
7. Consequences of Disabling Cookies
If you choose to disable or block cookies, some parts of our Site may not function as intended. Specifically:
- You may not be able to log in or maintain an authenticated session
- Your preferences and settings may not be saved between visits
- Certain features of the platform may be unavailable or behave unexpectedly
- The overall user experience may be degraded
Strictly necessary cookies cannot be disabled through our consent mechanisms, as they are essential for the Site to operate securely and correctly.
8. Data Collected Through Cookies
The information collected through cookies may include:
- Your IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited and time spent on each page
- Referring URLs and navigation paths through the Site
- Date and time of your visit
- Device type and screen resolution
- Interaction data such as clicks, scrolls, and form completions
Where this data is personal data, it is handled in accordance with our Privacy Policy. Analytics data is typically aggregated and does not identify you as an individual.
9. Cookies and Children
Our Site and services are not directed at children under the age of 16. We do not knowingly use cookies to collect personal data from children. If you believe a child has provided personal information through our Site, please contact us so we can take appropriate action.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, or our business practices. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of the Site after any changes have been posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies, please contact us:
Joluwya
5 Greendale Rd, Donaghmede, Dublin 5, Ireland
Email: support@joluwya.com
Phone: +353 1 253 0880
Website: joluwya.com